Terms and Conditions
sandaruwanc.com provides web applications development services and software to you subject to the following Terms and Conditions (“T&C”), which may be updated from time to time without notice. You can review the most current version of the T&C at any time on this page. By purchasing our software services, you confirm that you have read, understood, and agree to the terms and conditions described below. If you do not agree with any of these terms, you are prohibited from using or accessing this website and any of our products.
All our web applications and software services are licensed under the Proprietary license. Therefore, you may not, and you agree not to or enable others to, resell, redistribute, copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, decrypt, modify, or create derivative works of our web applications and software services or any part thereof.
Our web applications and software are guaranteed to run on the webservers or operating systems we recommend you to use. We cannot guarantee they will function with all 3rd party components, plugins, or web browsers. We reserve the right to reject support requests for problems that occur after the files have been modified or third-party software has been installed.
Customer Support is about helping you to install, configure, and make small modifications to make the website app or software better suited to your needs. It is not about making heavy customizations or creating additional features. Furthermore, we don’t offer free support for API integration, nor do we provide free support for any third-party plugins you might choose to use with your web application or software.
If you need any customizations for functionality not already provided with the package or software you have to discuss with us and ask for paid support. We reserve the right to reject support requests for customizations we cannot offer.
We will check the support forums usually every workday (Monday through Friday), and sometimes on weekends. But please do not expect to get a reply on Saturday and Sunday. Please keep in mind that due to the time difference instant support may not be possible. We will try to reply to your questions from 2.30 to 12.30 GMT.
Customer Support is provided only by email or on Telegram chat. We do not give any support via comments, or any other means. This is the most efficient way to have all the support questions in one place which makes it easier for us to keep track of all your questions.
It is our duty to always keep the software and web applications up-to-date and work with the latest stable version of operating systems and web servers. We always provide the minimum requirements for our products. If your configuration doesn’t match may have problems with some of the functionalities.
Our web applications have been tested to work on Firefox, Google Chrome, Safari, and Internet Explorer 11 and above.
We recommend you to use our desktop software on Windows 10 64 bit operating system. Any version prior to that may have problems with some theme functionality.
If you have problems getting our software to work, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket.
NOTE: refunds will not be granted if you simply decide not to use the purchased or developed products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why. For more information please read our complete refund policy.
sandaruwanc.com reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, a subscription (or any part thereof) with or without notice.
Third Party Links
We may link to third-party websites from our own website. We have no control over and are not responsible for, these third-party websites or their use of your personal information. We do not endorse, recommend, or vouch for the security of such websites. We recommend that you review their terms of service and privacy policies before accessing and using the third-party site.
Photos Copyright Info
None of our web applications nor software come packaged with any copyrighted photography. The photos used in our web applications and software are GPL licensed and can be used accordingly.
Ownership and Liability
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of sandaruwanc.com