If you have problems getting our software to work, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by contacting us via email.
We make our desktop software and web applications with extreme care and launch them only after thorough-repeated testing, so we strongly believe that our products will work without any issue. If you find any issue, we are available to help you solve the issue resulting from any number of reasons.
If you are using a shared hosting plan, then there is a high chance that some web applications might not work on your server because your server might have some limitations. For the web applications to work properly, you have to consider the minimum requirements provided by our support team.
Conditions for a refund for a new purchase
You must meet ALL of the following conditions:
- You are within the first 30 days of the purchase of the item. No refunds will be granted after the first 30 days of the original purchase whatsoever.
- You have attempted to resolve your issue(s) with our support team.
- Issues caused by third-party plugins, operating systems, web server applications (Apache/Nginx/PHP/MySQL), web hostings, themes, or other software will not provide grounds for a refund.
- Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
Before you request a refund from sandaruwanc.com, you must do the following:
- Read the extensive documentation related to the item you purchased.
- Confirm that your desktop computer or server meets the specifications laid out requirements for the product.
- Contact us via email if you are facing issue even after going through the above two points.
If you’re not sure whether a product is right for you, please contact us with your questions before making a purchase. We will be happy to assist you.
Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.
By purchasing a desktop software(s), and/or web application(s) from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.